Welcome to the latest issue of My Download - your weekly news roundup. The deadline for contributions is Thursday at 5pm. If you have anything that needs sharing with colleagues, please don't hesitate to get in touch: dchst.communications@nhs.net.

Congratulation to our latest ROSE award winner Karen Heathcote, who was nominated by a patient at Buxton UTC, who said: “I've had a difficult three months suffering with a physical issue and also mental issues which partly stem from it. Karen knew straightaway that I was struggling and talked to me in a direct but caring and professional way. She took time to understand why I was so upset and explained to me in a professional way why I didn’t need to worry so much and what to do next. I’m still not completely together but when I feel like I’m going to go to pieces I think of her and what she said and I feel a little better. I really cannot thank her enough.”

This month we have joint winners for our IRIS award – Charlotte Husband, receptionist at Walton Hospital, and Mel Dyke in her role as chair of our armed forces network. The colleague who nominated them said: "Charlotte got in touch with me after an elderly patient admired her Veteran Aware coffee mug and asked where he could get one. I connected her with Mel Dyke, who explained that the mugs are usually reserved for staff who’ve completed the armed forces champion training. However, Mel kindly offered to gift one to the gentleman. When I spoke to Charlotte, she said she’s waiting for the mug to arrive and plans to surprise him with it - he’s had his eye on it for months! I thought this was such a heartwarming example of how our staff go the extra mile for our patients."

Recent cyber attacks: You may have seen in the news that some retailers, such as Marks & Spencer and Co-Op, have recently been the victims of serious cyber attacks that have led to some customer data being compromised. In these cases, the attackers were often able to get hold of login details to systems through methods such as calling staff and helpdesks and using techniques to obtain personal information, usernames and passwords. In order to protect DCHS systems and information, please be aware that our AGEM helpdesk staff and system support teams must be fully assured of a caller’s identity when making any changes to login details or access. If you request a password reset, the helpdesk staff may ask you additional questions to verify your identity. Please be patient and considerate, this level of vigilance is needed to keep us all safe. As always, staff should:

Report any suspicious emails following this advice.
Never disclose your login details to anyone.
Use strong passwords e.g. do not use family names or common words that could be guessed.

Changes to the 'shout out' process: Our 'shout outs' no longer exist under that name - the patient safety team continues to recognise and reward staff and teams though when they have had a positive impact on patient safety. The detail will be gathered from IRIS and ROSE submissions. All staff recognition should be submitted using the IRIS or ROSE forms. You can read previous editions of the staff recognition newsletter here.

Our plans to reduce cleaning in non-clinical areas: As part of our transformation work, we are proposing to make some changes to how we provide cleaning services in our non-clinical areas. For further information click here.

Join us for the launch of our new carers staff network:

All colleagues are warmly invited to a day of connection, learning and celebration at this year’s inclusion and belonging conference. The event will be proudly hosted by our staff networks – including the official launch of our newest network for carers. Jemma Walker, chair of the carers staff network, is excited to welcome colleagues into this supportive new community, created for those who balance paid work with unpaid caring responsibilities. The network aims to provide a safe, understanding space where working carers can connect, share experiences and help shape positive change across DCHS.

You can find out more about the network in this newsletter.

The conference, which has been sponsored by Unison, takes place on Wednesday 11 June from 9am at the Post Mill Centre in South Normanton – you can still book your place here. If you’d like more information on our new carers staff network just get in touch: dchst.carersnetwork@nhs.net.

Energy saving support for patient care – every little helps: Rising costs for supplies, electricity, heating and water are putting real financial strain on the NHS. Every unit of energy we waste is money we can’t invest in critical services. By taking simple, everyday steps to cut energy use, we can save thousands of pounds and help us become more financially resilient. Look out for our energy-saving tips across our channels in the coming weeks. If you have a smart idea to help us save energy, send it to dchst.communications@nhs.net – your suggestion could inspire others and be featured in future updates. Energy saving tip #1: Switch off lights in empty rooms. One light left on overnight can cost up to £25 a year. Multiply that by offices across the organisation and it adds up fast!

Datix incident/risk management system essential maintenance: The Datix incident/risk management system will be unavailable from 10.30am – 12.30pm on Wednesday 11 June due to a system upgrade. Sorry for any inconvenience this may cause. Please make a note of any incident or risk that requires reporting whilst the system is down and to ensure they are reported when the system is back online. Any significant incidents should be raised with the patient safety team directly while the system is unavailable: 01246 515807. If you have a query please contact Elaine Griffiths, quality assurance Datix facilitator, on 07500 578987.

Digital ReSPECT to be rolled out on Derbyshire Shared Care Record: From this month, digital ReSPECT (recommended summary plan for emergency care and treatment) for Derbyshire patients will be created and stored on the Derbyshire Shared Care Record (DSCR). This allows multiple organisations across Derbyshire to contribute to a single document, editing and updating it as required, while reducing the risk of patients having multiple active ReSPECT plans provided by different organisations. You can read more about it here. The University Hospitals of Derby and Burton (UHDB) will be the first to use this in June and the rest of us are awaiting a launch date which should be confirmed soon. In order to be ready to access the new digital ReSPECT plans, please ensure you have access to DSCR if you are in a clinical role. Support accessing DSCR is available by contacting crhft.DSCRservicedesk@nhs.net or 01246 512646.

Apologies from the information governance team: In last week's My Download, the information governance team was promoting its MS Teams sessions. Unfortunately the link for the sessions wasn't working so colleagues were unable to attend. Apologies for any inconvenience and please look out for future sessions.

Microsoft Copilot presentation: What is it, and what can you use it for? See top tips for writing commands and prompts here.

'Getting over the hump' men's group, starting on Wednesday: Looking for a space to connect, socialise and unwind? Why not join our virtual men's group. This informal monthly group offers a chance to build connections and enjoy some social time together.

Have you got a quality improvement idea or challenge?: Quality improvement drop-in sessions on MS Teams are open to us all. Whether you're just getting started or need a boost mid-project, pop in to ask questions, get expert advice and receive tailored support from the improvement, innovation and effectiveness team. Let’s work together to turn great ideas into meaningful change. See here for meeting dates and details.

Exciting new quality improvement training opportunity: In response to valuable feedback from our colleagues who recently completed the Quality Service Improvement Redesign (QSIR) five-day course, and to offer cost savings in light of the ongoing financial situation, we have decided not to renew our DCHS subscription to Aqua and QSIR. Instead, we are thrilled to announce a new condensed two-day quality improvement course. It will cover the headlines from the five-day course, while making it more accessible and convenient for everyone. Whether you're looking to enhance your skills or gain new experience in quality improvement, this course is perfect for you. For upcoming dates, please refer to this poster, or to book just email: dchst.cet@nhs.net.

Places are available on the deaf and disability workshop (online), Thursday 3 July 9.30am – 12.30pm. The aim of the course is to assist staff in breaking down barriers and creating a positive, supportive and inclusive environment. Book via ESR and learn more about...

Identifying prejudice and stereotyping
Exploring issues of discrimination and barriers to services
Medical and social models of disability and inclusive services
Differences between deaf (BSL), deafened, hard of hearing and deafblind people
Basic understanding of hearing aids/cochlear implants
Understanding communication techniques
British Sign Language (BSL) and Sign Support English (SSE).

Boost your confidence – book your Quality Conversations session today: Want to feel more at ease in conversations, whether at work or in everyday life? The Quality Conversations sessions throughout June are designed to help you build confidence, listen actively and communicate more effectively. Choose your session here.

Nutricia supply issue: We're anticipating supply issues for some Nutricia feeds and ancillaries until at least September. Some patients within Derbyshire that are enterally fed have already received substitute products. Therefore, the dietitians at Chesterfield Royal Hospital and UHDB wanted to make all our nursing staff aware that patients may receive substituted alternative equivalent feeds. Any questions, please contact the nutrition and dietetic services for the north of the county on 01246 512173, or for the south of the county the number is 01332 258214.

Warm Homes, Healthy Futures – referrals for patients with cold or damp homes: The Warm Homes, Healthy Futures programme supports unwell householders who are unable to afford to heat their home to a safe temperature. The programme offers free services to help maximise income, understand how to use energy efficiently and reduce the risk of carbon monoxide poisoning. They welcome referrals from healthcare professionals. Click here to learn more and find out how to refer your patients.

'We Care' visits update: We’ve refreshed the We Care proforma to make your visits even more impactful. You’ll be able to capture the main successes and improvement areas from each visit. This change is all about making it easier to:

Celebrate what’s working well
Identify meaningful actions for improvement
Support richer, more focused conversations with teams
Generate reports that are clear, relevant, and useful for everyone involved.

This new approach will also help us spot themes across teams, services and divisions, giving us even more insight into what matters most. Please note: this update will replace the previous 'Any comments' box. For more information please visit here.

Developing healthcare talent: This free engagement, development and wellbeing programme is for healthcare support workers, care navigators and other unregistered healthcare professionals. Click here for more information on how to register.

This week’s leaders' and managers' update spotlights:

LGBTQIA+ awareness training 2025
How to be an inclusive leader
People management masterclasses
Leading with kindness masterclass
Read all about these in the latest update here.

Wellbeing timetable for Spring: The wellbeing timetable, listing events up to the end of June is now available, download it here (password is bloom).

Update from your wellbeing team: Take a look at the team's latest update here. To find out more about the diverse range of wellbeing support available visit the wellbeing website. Contact the team: dchst.yourwellbeingteam@nhs.net.

A massive congratulations to our colleague Mark Armstrong Read from the strategy directorate, who has recently passed the systems thinking practitioner level 7 apprenticeship programme.

Jobs at DCHS: Check out all the latest vacancies here.

We’d like to congratulate Kayleigh Jones, dementia palliative nursing assistant, on her recent IRIS award nomination.

Kayleigh was nominated by a colleague for her exceptional dedication, kindness and support within our dementia palliative care team.

They said: “Kayleigh always shows an outstanding level of care towards patients and always goes above and beyond with supporting people in times of need. Kayleigh supports the Amber Valley caseload alongside me and supported the caseload whilst I was away from work for

three months. She was absolutely amazing with making sure all of our patients were supported, that all of their needs were met, as well as always being there offering her kindness, support, and time.

"When I returned to work, Kayleigh continued to work at her usual gold standard. She has always been very supportive, but the support I received on returning to work has been out of this world. The time and reassurance she offers me are exceptional. She made it a lot easier to come back to work, knowing that she has supported our caseload so well.
Kayleigh, I cannot thank you enough!”

#TeamDCHS

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